🤝 From OCS Access • Since 2003

Why Operators Choose MDS Insight

20+ years of experience. Feels like a partnership. Super easy & quick communication.

Not Just Software. It Feels Like a Partnership.

We're not a faceless corporation with support tiers and ticket systems. We're a focused team with 20+ years serving OCS operators — and customers tell us it feels like having a technology partner who actually communicates quickly and simply.

We genuinely love development. Brainstorming solutions, coding new features, delivering innovation — this is what gets us excited. It's not just a job for us, and customers can tell.

What Makes Us Different

Super Easy & Quick Communication

Call or email us — real humans respond quickly. No pretentious communication channels or support ticket systems. No tier-1 scripts. No "let me escalate this to my manager." Just quick, simple, direct communication with people who built the system and can actually help.

We Say Yes to Most Things

Got a feature idea? We'll build it. Need custom integration? Done. Want something tweaked? Let's talk. We're in-house developers who've been solving OCS problems since 2003 — we know what makes sense and what doesn't. Most vendors say "let me submit that to our product team." We say "we're on it!"

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Feels Like a Partnership

Many of our customers tell us it feels more like having a technology partner than a software vendor. They call with questions. They email to brainstorm ideas. Communication is simple and straightforward. We're not a faceless corporation — we're a focused team that genuinely enjoys helping solve your operational challenges.

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We Evolve Continuously

Daily updates based on real operator needs. No waiting for annual releases or "version 2.0." If something could work better, tell us. If it makes sense, we build it — often within days or weeks. This is what's possible when your software team is actually building for you, not for a rigid corporate roadmap.

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We Know OCS Inside & Out

20+ years exclusively serving office coffee, vending, and breakroom operators. We understand your workflows, your challenges, your seasonality, your margin pressures. Features aren't built by generalists — they're built by people who've been living and breathing OCS operations since 2003.

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We're Transparent & Fair

Our pricing is published online for all to see. You can't get more transparent than that. No hidden fees. No surprise charges. No long-term contracts. No onboarding fees. Not the cheapest, not the most expensive — just fair pricing for powerful software with genuine partnership. We earn your business every month, not by locking you in.

How Communication Works Differently

We're not saying other vendors are bad. We're just saying, we're different.

Industry Standard

"Contact us for pricing" — hidden until you talk to sales
Long-term contracts lock you in for 2-3 years
Support tickets disappear into systems for days
"Let me escalate this..." — chain of approvals
Feature requests take 18+ months (maybe forever, maybe never)
Generalist software adapted for OCS

MDS Insight Approach

Published pricing — see it right now, no sales call needed
Month-to-month. Cancel anytime. No penalties.
Call/email — super fast response
Talk directly to people who built it
Custom features built in days/weeks at $185/hr
Built exclusively for OCS since 2003

The Bottom Line

We're not the biggest vendor. We're not the cheapest. But customers tell us it feels like a partnership — with super easy and quick communication instead of corporate bureaucracy and support ticket systems. If that sounds better than the alternative, let's talk.

Experience Simple, Quick Communication

No pressure. No sales pitch. Just a straightforward conversation about whether we're a good fit.

Call: (973) 361-0014 Email Us See Pricing

We respond quickly and keep it simple.